Customer Service Specialist - Online Food Platform Administration

Join our dynamic team as a Customer Service Specialist focused on Online Food Platform Administration in Jakarta Utara. This role offers a unique opportunity to work directly under a Supervisor (SPV) and play a pivotal part in expanding our digital presence. As a Customer Service Specialist, you will be the first point of contact for our customers, ensuring their queries are resolved efficiently and their experience is top-notch. Our company, Private Advertiser, is a rapidly growing online food platform committed to delivering exceptional service and culinary experiences to our customers.

In this role, you will handle customer inquiries, complaints, and feedback, using our in-house CRM system and other communication tools. You will also assist in managing customer data, ensuring our records are accurate and up-to-date. This position is perfect for someone looking to leverage their customer service skills in a fast-paced, innovative environment.

We are offering a competitive salary of Rp 4,000,000 - Rp 6,000,000 per month, along with a comprehensive benefits package. If you are passionate about customer service and eager to make a difference in the online food industry, we invite you to apply and be a part of our growing team.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback via phone, email, and live chat.
• Assist in managing customer data using our CRM system (HubSpot).
• Provide exceptional customer service, ensuring all queries are resolved efficiently and promptly.
• Collaborate with the SPV to improve customer service processes and protocols.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Contribute to the development of customer service materials and guidelines.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the food or online platform industry.
• Proficient in using CRM systems like HubSpot or Salesforce.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian language and culture.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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