Executive Assistant - Plumbing Operations Support

Join Ventas Call Center as an Executive Assistant specializing in plumbing operations support. This dynamic role is perfect for organized professionals who thrive in fast-paced environments. You'll be the backbone of our plumbing services team, ensuring seamless coordination between our call center operations and field technicians. Located in the vibrant city of Canggu, Badung, this role offers a unique blend of administrative and technical support, with opportunities for growth and professional development.

In this role, you'll handle a variety of tasks, from scheduling appointments and managing customer inquiries to coordinating with vendors and maintaining detailed records. You'll use tools like Microsoft Office Suite, Google Workspace, and specialized CRM systems to streamline our operations. With Ventas Call Center, you'll have the chance to work in a supportive team environment, contributing to a company that values innovation and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Coordinate and schedule appointments for plumbing services, ensuring efficient use of resources.
• Manage customer inquiries and complaints, providing timely and accurate responses.
• Assist in the maintenance and organization of customer records and databases.
• Coordinate with field technicians to ensure timely service delivery and customer satisfaction.
• Prepare and distribute reports and documentation to relevant stakeholders.
• Assist in the procurement and management of office supplies and equipment.
• Support the team in maintaining a clean and organized workspace.
• Participate in team meetings and contribute to the development of operational processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in an administrative or support role, preferably in a customer service or operations environment.
• Proficient in using Microsoft Office Suite and Google Workspace.
• Experience with CRM systems such as Salesforce or HubSpot is a plus.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Familiarity with plumbing operations and industry standards is a plus.
• Bachelor's degree in Business Administration, Administrative Studies, or a related field is preferred.

🛠️ Keahlian

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